“Information does exist online, but you really need to know where to find them in order to look for it.” Those people who are asked about it have no idea that they exist,” said Simpson, of the CNIB Foundation. “Accessibility plans are not widely known. “We regularly engage Canadians to better understand their accessibility needs and we look forward to continued consultation, alongside persons with disabilities and industry partners, to reach our shared goal of removing barriers to this critical connectivity,” Gordon said in an email.ĭespite companies’ stated efforts to promote their plans, advocates say that information can be difficult to find, especially in-store, where staff may not receive training about those services. Meanwhile, Rogers spokesman Cam Gordon said customers with accessibility needs can receive support through its dedicated team. “We promote our accessibility discounts and add-ons in many ways, including on our websites and through our Accessibility Services Centre (which is a specialized team of customer service agents that are dedicated to assisting persons with disabilities) and in-store accessibility brochures,” she said in an email. Article contentīell spokeswoman Jacqueline Michelis noted the company offers additional discounts and promotions for persons with disabilities, including exclusive pricing on apps built specifically for accessibility needs.
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